Our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion or unique and interesting content.
Denis EsslingerA pragmatic Information Technology Service Management (ITSM) leader leveraging over 25 years of IT experience with proven success in both corporate and non-profit organizations. ITIL Expert that excels at developing sound strategies and implementing people focused processes to improve the quality and reduce the cost of delivering IT services. Highly accomplished results oriented team builder who develops strong relationships with executives, staff and clients through open communications and commitment.
Shawn DavisFor 20 years, Shawn has lived, breathed, and sometimes coughed up information technology, and is a master of both planning and process.
He's also supervised the production of control boards for missiles and torpedoes, worked as a private investigator, managed a textbook warehouse, and lived in South America.
His varied experience and wider view of the world brings a decidedly different perspective to problem solving, and his mission is to both encourage and assist individuals and organizations in rising to the challenges of our day.